Privacy Policy

Last Updated: January 2026

The Palace Group ("The Palace," "we," "our," or "us") respects your privacy and is committed to protecting your personal information.

The Palace Connect is designed to allow residents and authorized family members to view account information and make payments securely online.

Information We Collect

We may collect the following information:

Account Information

• Name
• Email address
• Phone number
• Resident account information

Payment Information

Payments are processed through secure third-party payment providers. The Palace Connect does not store complete credit card or banking information on its servers.

Device Information

We may collect:

• Device type
• Operating system
• IP address
• App usage information
• Diagnostic and crash data

How We Use Information

We use information to:

• Provide access to resident accounts
• Process payments
• Improve app functionality
• Respond to support requests
• Maintain account security
• Comply with legal obligations

Information Sharing

We do not sell personal information.

Information may be shared with:

• Payment processing providers
• Service providers supporting app operations
• Government authorities when required by law

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, or misuse.

Data Retention

We retain information only as long as necessary to provide services, comply with legal requirements, resolve disputes, and enforce agreements.

Your Rights

Depending on your location, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of information
• Request information about data processing

To exercise these rights, contact us using the information below.

Children's Privacy

The Palace Connect is not intended for children under the age of 13 and does not knowingly collect information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted through the application and on our website.

Contact Us